Terms of Service

EV HEAVEN

Last updated: 17 October 2026

Overview

Welcome to EV HEAVEN!

EV HEAVEN is an Australian-operated online business based in Camberwell, Victoria, providing carefully selected accessories and everyday essentials for electric vehicles.

Throughout these Terms of Service, the terms "we", "us" and "our" refer to EV HEAVEN.

We operate the website https://evheaven.com.au, including its associated content, features, products and services (collectively, the "Services"). Our online store is powered by Shopify.

These Terms of Service govern your access to and use of our website and your purchase of products from EV HEAVEN.

By accessing our website or placing an order, you agree to these Terms of Service and our Privacy Policy.

Please read these Terms carefully before using our Services.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law (ACL).

1. Access and Account

You agree to provide accurate, current and complete information when placing an order or creating a customer account.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You must not use our Services for unlawful, fraudulent or unauthorised purposes.

We may suspend or restrict account access where reasonably necessary to protect our customers, prevent fraud, comply with legal obligations or address a material breach of these Terms.

Any such action will be taken in accordance with applicable law and will not affect your statutory consumer rights.

2. Our Products

EV HEAVEN offers automotive accessories and related products intended to improve convenience, organisation and everyday vehicle use.

We make reasonable efforts to ensure that product descriptions, specifications, images, compatibility information and prices are accurate and up to date.

However, product colours and appearance may vary slightly depending on screen settings, lighting and manufacturing variations.

Vehicle Compatibility

Some products are designed for specific vehicle makes, models, configurations or equipment.

Customers are encouraged to carefully review the compatibility information provided on each product page before purchasing.

Where compatibility depends on model year, screen dimensions, interior configuration or other specifications, customers should ensure that the selected product matches their vehicle.

If you are unsure whether a product is suitable for your vehicle, please contact us before ordering.

Where we have made an incorrect compatibility representation, or a product does not meet applicable consumer guarantees, your rights under Australian Consumer Law remain unaffected.

Product Availability

Products are subject to availability.

We may update, replace or discontinue products, or make reasonable changes to product descriptions, at any time.

Changes will not remove rights arising from orders already accepted or any applicable consumer guarantees.

3. Orders and Acceptance

By placing an order through our website, you make an offer to purchase the selected products at the total price displayed during checkout.

After placing an order, you will receive an automated order confirmation email acknowledging receipt of your order.

An automated acknowledgement does not necessarily mean that your order has been accepted.

An order is accepted when we confirm acceptance or dispatch the products, whichever occurs first.

We reserve the right to decline an order before acceptance for legitimate reasons, including:

• Product unavailability;

• Suspected fraudulent or unauthorised transactions;

• Material pricing or product listing errors;

• Delivery restrictions;

• Other circumstances where fulfilling the order would be unlawful or reasonably impracticable.

If we decline an order after payment has been collected, we will issue a refund in accordance with applicable law.

If you wish to cancel or amend an order, please contact us as soon as possible at support@evheaven.com.au.

We will make reasonable efforts to accommodate requests before dispatch. Once an order has been dispatched, cancellation may no longer be possible, but your statutory consumer rights remain unaffected.

4. Prices, GST and Billing

All prices displayed on our website are in Australian Dollars (AUD), unless otherwise clearly stated.

The product price shown is the amount payable for the goods, excluding any separately disclosed delivery charges.

EV HEAVEN is not currently registered for Australian Goods and Services Tax (GST), and GST is not charged on our sales.

Our product prices are independently determined and may take into account current and anticipated business costs.

We reserve the right to change product prices, discounts and promotional offers at any time. Price changes do not affect orders that have already been accepted.

Shipping Charges

Any applicable shipping charges will be clearly displayed before you complete your purchase.

The total amount payable, including applicable delivery fees and any other unavoidable charges payable to us, will be disclosed before payment.

International Shipping and Import Charges

Some products may be dispatched from international suppliers or fulfilment centres.

Any applicable import duties, taxes or customs charges will be handled in accordance with Australian law and our Shipping Policy.

Where additional charges may apply to an order, we will provide information about those charges or how they are determined, as required by applicable law, before purchase.

Payment

Payments are processed through secure payment providers supported by Shopify.

By submitting your payment information, you confirm that you are authorised to use the selected payment method.

We do not directly store your complete payment card details.

Payment processing is also subject to the applicable payment provider's terms and privacy practices.

5. Shipping and Delivery

EV HEAVEN provides delivery services to eligible Australian addresses.

Some orders may be fulfilled and dispatched from international suppliers or fulfilment partners, including locations outside Australia.

Processing and Delivery Times

Estimated processing and delivery timeframes are provided on our website or in our Shipping Policy.

Delivery estimates are provided in good faith and may vary depending on product availability, destination, carrier operations, customs processing and other relevant circumstances.

We make reasonable efforts to dispatch orders promptly and communicate significant delivery issues.

Delivery Delays

Occasional delays may arise from circumstances outside our reasonable control, including carrier disruptions, customs processing, severe weather or other unexpected events.

If a significant delay occurs, please contact us so that we can investigate and provide an appropriate resolution.

Nothing in these Terms excludes any rights or remedies you may have where products are not delivered within an agreed or legally required timeframe.

Lost or Damaged Shipments

If your order is lost, arrives damaged or does not arrive, please contact support@evheaven.com.au with your order number and relevant details.

We will investigate the issue with the carrier or fulfilment partner and provide an appropriate remedy in accordance with Australian Consumer Law.

Customers are not required to resolve carrier-related problems directly with an overseas supplier before contacting EV HEAVEN.

Shipping Charges and Promotions

Any free shipping offers, minimum order thresholds or delivery promotions are subject to the conditions displayed on our website at the time of purchase.

For further information, please refer to our Shipping Policy.

6. Returns, Refunds and Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in our Return and Refund Policy or these Terms restricts these statutory rights.

Faulty, Damaged or Incorrect Products

If you receive a faulty, damaged, incorrectly described or incorrectly supplied product, please contact us at support@evheaven.com.au.

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

Where reasonably required, we may request photographs, order information or other relevant details to help assess the issue.

Change of Mind and Incorrect Selection

Returns requested due to a change of mind, an incorrect vehicle selection or an ordering mistake are handled in accordance with our published Return and Refund Policy.

This does not affect your statutory rights where a product is faulty, incorrectly described, unsuitable for a purpose made known to us, or otherwise fails to meet applicable consumer guarantees.

For full details, please review our Return and Refund Policy.

7. Product Installation and Safe Use

Certain products may require installation, adjustment or correct positioning within a vehicle.

Customers should follow all product instructions, warnings and relevant vehicle manufacturer guidance.

Accessories must not obstruct the driver's visibility, interfere with vehicle controls, compromise safety systems or otherwise create an unsafe driving condition.

Where professional installation is recommended, customers should seek assistance from a suitably qualified professional.

EV HEAVEN does not recommend modifying vehicle safety systems or installing products in a manner inconsistent with applicable laws or safety requirements.

Nothing in this section excludes liability or consumer rights that cannot lawfully be excluded.

8. Intellectual Property

Unless otherwise indicated, the original website content, branding, text, graphics, photographs and designs created or owned by EV HEAVEN are protected by applicable intellectual property laws.

Certain images, trademarks, product names, designs and other materials displayed on our website may belong to third-party manufacturers, suppliers or other rights holders and are used under applicable permissions or legal rights.

The EV HEAVEN name, branding and original website materials must not be reproduced or commercially exploited without appropriate authorisation.

You may access and use our website for lawful personal shopping and browsing purposes.

No provision of these Terms transfers ownership of intellectual property rights to customers through the purchase of a product.

Third-Party Trademarks

References to vehicle manufacturers, vehicle models and third-party brands are used for product identification and compatibility purposes.

Unless expressly stated, EV HEAVEN is an independent retailer and is not affiliated with, endorsed by or officially sponsored by the respective vehicle manufacturers or trademark owners.

All third-party trademarks remain the property of their respective owners.

9. Third-Party Services and Tools

Our website may include services or features provided by third parties, including payment processors, delivery providers, customer account services and other Shopify-integrated applications.

These services may be subject to separate terms and privacy policies.

We take reasonable care when selecting services used in connection with our store.

However, third-party services may occasionally experience interruptions or technical issues outside our reasonable control.

Nothing in this section limits our obligations to customers under applicable law.

10. Third-Party Links

Our website may contain links to external websites operated by third parties.

These links are provided for convenience or informational purposes.

We do not necessarily control or endorse the content, policies or practices of external websites.

Customers are encouraged to review the terms and privacy policies of any third-party websites they choose to visit.

Nothing in this section excludes liability that cannot lawfully be excluded.

11. Relationship with Shopify

Our online store is powered by Shopify, which provides the ecommerce infrastructure used to operate our website, checkout and related services.

Although Shopify provides the underlying technology, purchases made through EV HEAVEN are transactions between the customer and EV HEAVEN.

EV HEAVEN is responsible for its obligations as the seller of products purchased through our store.

Shopify is not the seller of our products.

Your use of Shopify-powered features may also be subject to applicable Shopify terms and privacy practices.

12. Privacy and Personal Information

We respect the privacy of our customers and take reasonable steps to protect personal information collected through our Services.

Personal information may be collected and processed for purposes including:

• Processing and fulfilling orders;

• Customer account management;

• Payment processing;

• Delivery and order tracking;

• Customer service and returns;

• Fraud prevention and security;

• Legal and regulatory compliance;

• Marketing communications where permitted by law.

Our store uses Shopify and may rely on third-party service providers located in Australia or overseas.

Personal information may be processed or disclosed internationally where necessary to provide our Services, subject to applicable legal requirements.

For further information, please review our Privacy Policy.

13. Customer Reviews and Feedback

Customers may submit product reviews, suggestions, comments or other feedback through our website or customer service channels.

By submitting publicly intended reviews or feedback, you grant EV HEAVEN a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for legitimate business purposes, including displaying product reviews and promoting our products, subject to applicable law.

You confirm that any content you submit is lawful, accurate to the best of your knowledge and does not infringe the rights of others.

We may moderate or remove content that is unlawful, fraudulent, abusive, irrelevant or otherwise breaches these Terms.

We will not knowingly manipulate reviews in a way that misleads consumers.

We do not require customers to provide only positive feedback.

14. Errors and Inaccuracies

We make reasonable efforts to ensure that information on our website is accurate.

Occasionally, errors may occur in product descriptions, prices, availability, promotions or other website content.

Where an error is identified, we may correct the information and, where legally permitted, decline or cancel an affected order.

If an order is cancelled after payment has been collected, we will provide any refund required by applicable law.

Nothing in this section limits your statutory rights in relation to misleading representations, incorrect descriptions or other consumer guarantee failures.

15. Prohibited Uses

You agree not to use our Services:

• For unlawful or fraudulent activities;

• To interfere with website security or functionality;

• To distribute malware or malicious software;

• To impersonate another person or entity;

• To submit false or misleading information;

• To infringe intellectual property or privacy rights;

• To access customer information without authorisation;

• To conduct unauthorised commercial exploitation of our website content;

• To disrupt normal website operations.

We may take reasonable measures to prevent misuse of our Services, including restricting access where necessary.

Such measures will be applied in accordance with applicable law.

16. Automated Access and Agents

Automated tools, including bots, scrapers and AI-powered agents, must not access or interact with our Services in a manner that compromises security, interferes with normal operations, breaches applicable law or violates the rights of others.

We may implement reasonable technical controls to protect website functionality and customer information.

Automated access must comply with applicable technical restrictions and lawful access requirements.

Nothing in this section prohibits activity that cannot lawfully be restricted.

17. Account Suspension and Termination

We may suspend or terminate access to our Services where reasonably necessary because of:

• Fraudulent or unlawful conduct;

• A material breach of these Terms;

• Security threats;

• Misuse of customer accounts;

• Legal or regulatory requirements.

Where appropriate and reasonably practicable, we may provide notice or an opportunity to resolve the issue.

Termination of website access does not automatically cancel existing accepted orders or remove rights and obligations that have already arisen.

Your statutory consumer rights remain unaffected.

18. Consumer Guarantees and Warranties

EV HEAVEN operates in accordance with Australian Consumer Law.

Products sold to consumers are subject to applicable statutory consumer guarantees, including requirements relating to acceptable quality, fitness for purpose and correspondence with descriptions.

Any manufacturer's warranty or additional warranty offered with a product is provided in addition to your statutory rights and does not replace or restrict those rights.

We do not exclude or disclaim any consumer guarantee that cannot lawfully be excluded.

Customers experiencing product issues should contact support@evheaven.com.au so that we can assess the matter and provide an appropriate remedy.

19. Limitation of Liability

To the extent permitted by applicable law, EV HEAVEN is not responsible for losses arising solely from circumstances beyond our reasonable control where we have not breached any legal duty or obligation.

We do not exclude, restrict or modify any liability, consumer guarantee, right or remedy that cannot be excluded, restricted or modified under Australian Consumer Law or other applicable legislation.

Where liability may lawfully be limited, any limitation applies only to the extent permitted by law and must be reasonable in the circumstances.

Nothing in these Terms limits your entitlement to compensation for reasonably foreseeable loss or damage where required by applicable law.

20. Customer Responsibility

You agree to use our website lawfully, provide accurate information and take reasonable care when selecting, installing and using products.

You may be responsible for losses directly caused by your unlawful conduct or material breach of these Terms, to the extent permitted by applicable law.

You are not required to compensate EV HEAVEN for losses arising from our own negligence, unlawful conduct or breach of applicable obligations.

Nothing in this section excludes or limits your statutory consumer rights.

21. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be severed or limited to the minimum extent necessary, where legally permissible.

The remaining provisions will continue to apply to the extent permitted by law.

Any mandatory rights under Australian law will prevail over inconsistent provisions of these Terms.

22. Entire Agreement

These Terms of Service, together with the policies expressly incorporated by reference, govern your use of our Services and purchases from our website.

They do not exclude any rights or representations that cannot lawfully be excluded.

If there is any inconsistency between these Terms and a mandatory requirement of applicable law, the legal requirement will prevail.

If a specific promotion or offer has additional terms, those terms will apply to that promotion to the extent permitted by law.

23. Assignment

You may not transfer your customer account to another person without our consent.

EV HEAVEN may transfer its business operations or relevant contractual rights and obligations as part of a lawful business sale or restructuring, provided the transfer does not unfairly prejudice customers or reduce their statutory rights.

Where required by law, we will provide appropriate notice or obtain consent.

24. Governing Law and Disputes

These Terms of Service are governed by the laws of Victoria, Australia, and applicable Commonwealth laws of Australia.

If a dispute arises, we encourage customers to contact EV HEAVEN first so that we can attempt to resolve the matter fairly and promptly.

Nothing in these Terms prevents customers from exercising rights under Australian Consumer Law, seeking assistance from relevant consumer protection authorities or bringing proceedings before a court or tribunal with lawful jurisdiction.

Subject to applicable law, disputes may be brought before the courts of Victoria, Australia.

25. Electronic Communications

By using our Services or placing an order, you agree that we may communicate with you electronically regarding your purchases, account and customer service enquiries.

Such communications may include:

• Order confirmations;

• Payment notifications;

• Shipping updates;

• Delivery information;

• Return and refund correspondence;

• Important service or policy updates.

Marketing communications will be sent only where permitted by applicable law and will include an appropriate unsubscribe mechanism where required.

You are responsible for providing accurate contact information so that we can communicate with you regarding your orders.

26. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our operations, products, website functionality or legal obligations.

The most current version will be published on our website with an updated revision date.

Where legally required, we will provide appropriate notice of material changes.

Changes will not retrospectively remove rights arising from orders already accepted or otherwise alter existing contractual rights where doing so would be unlawful.

Continued use of the Services after updated Terms take effect may constitute acceptance of those Terms to the extent permitted by applicable law.

27. Contact Information

If you have questions about these Terms of Service, your order or any of our products, please contact us.

EV HEAVEN

Independent Australian-operated online retailer

Camberwell, Victoria, Australia

Email: support@evheaven.com.au

Website: https://evheaven.com.au

For further business contact information, please refer to our Contact Information page.

We aim to respond to customer enquiries within a reasonable timeframe.

EV HEAVEN — Smarter essentials for better EV drives.