Shipping policy

Shipping & Delivery Policy

EV HEAVEN

Last updated: 17 October 2026

At EV HEAVEN, we're committed to providing a simple, reliable and transparent shopping experience.

We're an Australian-operated small business based in Camberwell, Victoria, offering carefully selected accessories and everyday essentials for electric vehicles.

We work with trusted logistics and fulfilment partners to deliver your orders across Australia.

Please review our Shipping & Delivery Policy before placing an order.

1. Shipping Destinations

EV HEAVEN currently ships to eligible addresses within Australia.

Delivery is available to most metropolitan and regional locations. Certain remote areas, offshore territories or addresses subject to carrier restrictions may have limited delivery options.

If we are unable to deliver to your address, we will contact you to discuss available alternatives or arrange a refund where appropriate.

International delivery outside Australia is not currently available unless expressly offered at checkout.

2. Shipping Rates

We offer weight-based standard shipping within Australia.

Shipping fees are calculated according to the applicable parcel weight and are displayed at checkout before payment.

Standard Shipping Rates

Parcel Weight	Shipping Fee
Up to 0.5 kg	A$7.49
Over 0.5 kg to 1.0 kg	A$9.99
Over 1.0 kg to 1.5 kg	A$11.99
Over 1.5 kg to 2.0 kg	A$12.99
Over 2.0 kg	A$13.99

Estimated shipping time: 5–10 business days after dispatch.

Tracking information is provided for shipped orders.

Where an order requires multiple parcels, shipping fees may be calculated separately for each parcel. The total applicable shipping charge will be displayed at checkout.

Free Standard Shipping

We offer FREE Standard Shipping on eligible orders of A$99 or more.

The minimum order amount is calculated based on the eligible merchandise subtotal after discounts, excluding shipping charges.

Orders qualifying for free standard shipping will not incur additional standard shipping fees if dispatched in multiple parcels.

All shipping charges are displayed in Australian Dollars (AUD).

3. Order Processing

Once your order is placed, we will begin preparing it for dispatch.

Orders are generally processed on business days, excluding weekends and relevant public holidays.

Order processing includes payment verification, stock allocation, packing and preparation for shipment.

Processing times may vary depending on product availability, order volume and fulfilment arrangements.

Please note that order processing time is separate from shipping transit time.

If we become aware of a significant processing delay, we will make reasonable efforts to notify you and provide updated information.

4. Estimated Delivery Times

Our standard shipping service has an estimated transit time of 5–10 business days after dispatch.

The estimated delivery date shown at checkout may also include the time required to process your order before dispatch.

Delivery timeframes may vary depending on:

Your delivery location;
Product availability and dispatch location;
Carrier operations and transport connections;
Customs clearance for internationally dispatched parcels;
Public holidays and peak shopping periods;
Severe weather or other unexpected disruptions.

Estimated delivery dates are provided in good faith and are not guaranteed unless we expressly agree to a specific delivery deadline.

We will make reasonable efforts to meet the estimated delivery timeframe and assist customers if significant delays occur.

Nothing in this section limits any rights or remedies available under Australian Consumer Law.

5. International Fulfilment

EV HEAVEN is an Australian-operated business, and some products may be dispatched through our international fulfilment and logistics network.

This allows us to offer a broader selection of EV accessories while maintaining competitive prices.

Depending on the product and fulfilment arrangements, orders may be dispatched from overseas or from Australian locations where available.

Internationally dispatched parcels may undergo customs processing before entering Australia's domestic delivery network.

Final delivery may be completed by Australia Post or another authorised local delivery carrier.

Regardless of the dispatch location, EV HEAVEN remains the retailer responsible for handling customer enquiries and fulfilling its obligations under applicable Australian consumer law.

6. Customs Duties, Taxes and Import Charges

Some products may be dispatched from outside Australia and are therefore subject to applicable Australian import and customs requirements.

Most ordinary goods imported into Australia in consignments valued at A$1,000 or less generally do not attract additional duties or taxes at the border, although exceptions and other tax rules may apply.

Higher-value consignments or certain types of goods may be subject to additional customs procedures, duties, taxes or processing charges.

EV HEAVEN is not currently registered for Australian Goods and Services Tax (GST) and does not charge GST on its sales at checkout.

Where additional import-related charges may apply, responsibility for those charges will depend on the applicable import arrangements and Australian law. Any charges payable by customers will be disclosed where required before purchase.

If you receive an unexpected request for customs duties, taxes or clearance fees in connection with your EV HEAVEN order, please contact us at support@evheaven.com.au before making payment so that we can investigate and assist.

Nothing in this section permits undisclosed charges or limits your rights under Australian Consumer Law.

7. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing tracking information.

Tracking updates may take some time to appear after a parcel has been handed to the carrier.

For internationally dispatched orders, tracking information may temporarily remain unchanged while a parcel moves between countries, customs facilities or logistics providers.

This does not necessarily mean that your parcel has been lost or delayed.

If tracking information has not updated for an extended period, please contact us with your order number and we will assist with your enquiry.

8. Multiple Shipments

Orders containing multiple products may occasionally be dispatched in separate parcels.

This can occur when products are stored at different fulfilment locations or require different preparation times.

Where applicable, you may receive separate tracking numbers or shipping notifications.

If your order qualifies for free standard shipping, no additional standard shipping charges will be imposed solely because your order is dispatched in multiple parcels.

We will make reasonable efforts to ensure all items are delivered within the applicable estimated timeframes.

9. Delivery Delays

While we aim to provide reliable and timely delivery, occasional delays may occur.

If your order has not arrived within the estimated timeframe, please contact support@evheaven.com.au.

We will investigate the delivery status, contact the relevant logistics provider where necessary, and provide an appropriate update or resolution.

Where an order cannot be delivered within an agreed or reasonable timeframe, customers may be entitled to remedies under Australian Consumer Law.

Carrier delays or other circumstances beyond our reasonable control do not automatically remove any legal obligations we may have as the retailer.

10. Lost, Missing or Damaged Parcels

If your parcel has been lost, arrives damaged or is marked as delivered but cannot be located, please contact us as soon as reasonably possible.

To help us investigate, please provide:

Your EV HEAVEN order number;
A brief description of the issue;
Relevant photographs, where the parcel or product arrived damaged;
Any available tracking or delivery information.

We will investigate the matter with the relevant carrier and arrange an appropriate resolution in accordance with Australian Consumer Law.

Depending on the circumstances, this may include a replacement, refund or another applicable remedy.

Customers are not required to resolve disputes directly with an overseas fulfilment provider before contacting EV HEAVEN.

11. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

Recipient name;
Street address and unit number, where applicable;
Suburb, state and postcode;
Contact phone number and email address.

If you notice an error after placing an order, contact us as soon as possible at support@evheaven.com.au.

We will make reasonable efforts to update your shipping information before dispatch.

However, address changes may not be possible once an order has entered the delivery network.

Where an order cannot be delivered because of incorrect or incomplete information provided by the customer, reasonable additional shipping costs may apply if redelivery is requested.

Any additional charges will be communicated and agreed upon before payment.

Customers will not be charged additional fees for delivery errors caused by EV HEAVEN or its delivery providers where doing so would be inconsistent with applicable law.

12. Unsuccessful Delivery Attempts

If a carrier is unable to complete delivery, it may:

Attempt delivery again;
Leave instructions for collection from a designated location;
Arrange an alternative delivery method;
Return the parcel to the sender or fulfilment facility.

Delivery procedures vary depending on the carrier and destination.

If your parcel is returned after an unsuccessful delivery attempt, please contact us so that we can review the circumstances and discuss the available options.

Any redelivery charges will be handled fairly and in accordance with applicable law.

13. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate changes before dispatch.

Once an order has been dispatched, changes or cancellation requests may no longer be possible through the delivery network.

This does not affect any statutory cancellation, refund or other consumer rights available under Australian law.

For information about returns, exchanges and refunds, please refer to our Return & Refund Policy.

14. Australian Consumer Law

EV HEAVEN is committed to complying with Australian Consumer Law.

Your purchases are protected by applicable consumer guarantees and statutory rights.

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded.

If your order is not delivered, is significantly delayed, arrives damaged or otherwise does not meet applicable consumer guarantees, please contact us so that we can provide assistance and an appropriate resolution.

15. Contact Us

We're here to help with any questions about shipping, delivery or your order.